Nigeria Telecommunications Commission (NCC) has mandated and instructed all telecommunications providers (Airtel, MTN, Glo and 9mobile) to give subscribers extra 14 days grace period to exhaust their unused data after the 30 days expiration period.
NCC Mandates Telecoms To Allow Data Subscribers Extra 14 Days
Ms. Helen Obi, stated this in Minna, the Niger state capital, at the Consumers Conversation Forum organised by the NCC.
“NCC has mandated all network providers to give their subscribers 14 days of grace after the 30 days expiration of their data if they still have data left and cannot recharge to get their data rolled over,” she stated.
The NCC also advised consumers that if their problem is not solved by their network provider, they should not hesitate to call the NCC and lay their complaints, assuring them that the problem would be solved and the network provider will compensate the subscriber.
Others include, the NCC toll free Line 622, which enables consumers to report complaints pertaining to unresolved issues with their service providers, and improving quality of service.
She further said that the NCC has signed a memorandum of understanding (MOU) with the Central Bank of Nigeria (CBN), which mandates the CBN to advise the banks on enlightenment of their customers on fake messages that request them to send their Bank Verification Number (BVN) or account details.
What do you think about this new opinion by NCC Nigeria?